Refund policy

Return & Refund Policy

Last updated: August 9, 2026

Thank you for shopping with mammisi. We want your little one's pieces to be perfect — here is exactly how returns, exchanges, and refunds work.

14-Day Returns & Exchanges

You may return or exchange any item within 14 days of delivery, as long as it is unused, unwashed, with all tags attached, and in its original packaging. Need a different size? Contact us and we will arrange the exchange — if the size you need is in stock, we will ship it to you as soon as we receive the original back.

Damaged or Wrong Items (48-Hour Report)

If your order arrives damaged, defective, or incorrect, please report it within 48 hours of delivery so we can file a claim with the courier. Send us your order number, clear photos of the item, and photos of the packaging. Approved claims receive a free replacement (if in stock) or a full refund — including shipping.

Refunds

Once your return is received and inspected, we will notify you and process your refund within 5–7 business days to your original payment method. For cash-on-delivery orders, refunds are sent by InstaPay or bank transfer — we will confirm the details with you.

Return Shipping

For change-of-mind returns and size exchanges, the customer covers the return shipping cost. For damaged, defective, or wrong items, mammisi covers all shipping costs.

Exceptions

For hygiene reasons, certain items (such as underwear or swimwear, if offered) cannot be returned unless faulty.

Need Help?

Email us at mammisiwear@gmail.com or message us on Instagram @mammisii — we reply as fast as we can.